Effective Date: 05-06-25
At M. Vardhman Jewellers, customer satisfaction is our top priority. We take great care in ensuring the quality and craftsmanship of our jewellery. However, if you receive a damaged or incorrect product, we are here to help.
1. Eligibility for Return or Exchange
We accept returns or exchanges only under the following conditions:
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The product is damaged or defective at the time of delivery
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The product received is different from what was ordered
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Return request is raised within 48 hours of receiving the product
2. Non-Returnable Items
The following items are not eligible for return or exchange:
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Custom-made or personalised jewellery
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Made-to-order items
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Jewellery that has been worn, altered, or damaged after delivery
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Products without original packaging, tags, or certificates (if applicable)
3. How to Initiate a Return
To request a return or exchange, please follow these steps:
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Contact us via phone at 7737370373 or email at info@mvardhmanjewellers.com within 48 hours of delivery.
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Provide your order number, reason for return, and photos of the item (if damaged).
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Our team will verify the issue and provide further instructions.
4. Return Shipping
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Customers must ensure the product is securely packed and shipped to the address provided by our team.
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Return shipping charges will be borne by the customer unless the product is defective or wrong.
5. Inspection & Approval
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Once we receive the product, it will go through a quality check.
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If the return is approved, we will issue a replacement, exchange, or store credit (as applicable).
6. Refund Policy
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Refunds are only offered in cases where replacement or exchange is not possible.
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Refunds, if applicable, will be processed within 7-10 business days after approval.
Contact Us
For any return-related queries, feel free to contact us:
📞 Phone: 7737370373
📧 Email: info@mvardhmanjewellers.com
📍 Address: Near Laxmi Cinema, New Road, Bilara - 342602